Your data

Delete your Ohmly data

Ohmly, by Proxime Technologies Ltd

The short version. Your work is stored on your phone, not on our servers. We hold no copy of your jobs, circuits, certificates, customers or photographs, so there is nothing for us to delete on your behalf: you delete it in the app, and it is gone from the phone straight away.

How to delete everything in the app

  1. Open Ohmly and tap Settings in the bar at the bottom of the screen.
  2. Scroll to the bottom and tap Delete all data.
  3. Read the message, type DELETE in the box, and tap Delete everything.

Uninstalling Ohmly also deletes everything it stored on the phone.

What is deleted

  • Your work and settings stored on the phone: your jobs, circuits and drawings, test results, certificates and their signatures, customers and addresses, quotes and prices, invoices, photographs taken in the app, your business details and your settings.
  • Google Drive backup is switched off, so no further backup is made.

Deleting cannot be undone. If you might want your records later, make a copy first with Settings, Back up and restore, Back up everything.

What is kept, and how to delete it

  • Backup and export files you saved or sent. Files in your phone's Downloads folder, and anything you shared with a customer or saved elsewhere, stay where they are. Delete them there.
  • A Google Drive backup. A copy already in your own Google account stays there until you delete it in your Google account. It is yours, not ours, and we cannot reach it.
  • Your advertising choice. It is kept so you are not asked again. Where the law asks for your consent, change it in Settings, Advertising choices. Reset or delete your advertising identifier in Android's own settings.
  • Your numbering. The last certificate, invoice and deposit request numbers used, and the code in your certificate references, are kept so that a document you issue later never repeats a number a customer already holds. They are numbers only, with no customer details. Uninstalling Ohmly, or clearing its storage in Android's settings, removes them.
  • Your speech choice. Whether speech uses your phone's on-device recognition or its online speech service is a setting about the phone, and it is kept. Change it in Settings, Voice entry.
  • Your subscription. Deleting your data does not cancel a Pro or Pro+ subscription. Cancel it in Google Play, under Payments and subscriptions.
  • Emails you sent us. Write to privacy@ohmly.co.uk and we will delete them.

What Google collects through advertising and billing is described in sections 4 and 6 of our privacy policy, which also sets out your other rights.